Claims arising from damage to transport.

Company Hyperlink NOT LIABLE for any damage resulting from mechanical equipment during the transport of packages courier company (DHL, GLS, etc.) or the Polish Post. There is also responsible for the delivery of nieterminowość by transport companies or for their loss. Complaints in these cases should be submitted directly at the post office or courier service. But in any case we are trying to help our clients, the equipment was damaged or lost during transport. Please immediately contact us (phone, email) - engage directly in the complaint. But please in no way return the damaged U.S. EQUIPMENT - damage must be reported at the headquarters of the package recipient, preferably directly kurierowi when it is. Please note that in other cases, courier services, in principle, are not eligible claims arising from damage during transport.

Member states Jeżli mechanical damage to packages (external) or equipment contained in the package, please:

     * As far as possible - immediately inform the courier delivering a package for damage to its contents.
     * As soon as possible to inform us (by phone) with a damaged past - including us in this manner in the whole process of complaint.
     * Report the damage to both equipment and the outer package packages (best photo - digital camera - if you have the appropriate technical means).
     * Secure the supplied equipment, including packing so that the whole consignment has remained close to its status at the time of delivery of the package.

If you apply the above guidance from our experience shows that the probability of recognition by properly notified of the complaint, is close to 100%.

Procedure authorize shipment of equipment to the vendor

Before any goods purchased from us will be sent to our company (regardless of the reason for its messages - whether the complaint is to return, return to the vendor, exchange for another product or refund the product wypożyczonego) - you need a prior contact with our company in order to obtain authorization consignment of goods to our company. In order to obtain approval of the consignment to be taken the following steps:

     * Inform your business on the cause and manner of shipment from an online RMA form. As a result of its completion the consignment will be assigned a unique customer number RMA.
     * When you send frmularza receive an RMA from our automated confirmation of its acceptance mailed to the email address you entered on the form.
     * If the RMA form has been filled in completely and correctly will receive a confirmation shipment authorization - in the form of a letter sent at the email address provided on the form.
     * After receiving the authorization number RMA shipments must bear a clearly legible on the outside of the package before sending it. Otherwise, the item will not be accepted by us.

The consignment must be packed in such a way as to prevent damage to equipment during transportation (Draft Inter company is not liable for such damage). The consignment must be accompanied by all required documents, in particular, warranty card and proof of purchase (original or copies). Proof of purchase is the invoice, print a listing allegro, or any other document (eg an email print) clearly and unquestionably proving that the person sending the equipment is the first direct purchaser. The equipment should be complete and sent, together with its original packaging. Otherwise, the implementation of your request (eg, complaints, return) may be withheld until completion of all required documents. Note: Consignments not ordered, items not described RMA number and items which have not received your authorization will not be accepted by us, regardless of the reason for their transfer.

The return to the vendor under the Claims

For goods bought in our company is awarded a guarantee. This warranty applies directly buying. In the case of resale of goods - the complaint may be made only through the first buyer. Before a decision to recover the goods to the seller should be exhausted all reasonable possibilities for checking and starting at the premises of the Customer using the guidance provided technical assistance free of charge by the Hyperlink To do this, contact your technical support see http://hiperlink.pl / contact (51,,). aspx page, giving comprehensive information to identify vulnerabilities.
If, despite consultation with technical assistance to run the device failed, in order to implement the complaint and dispatch of goods to the company for examination and possible repair or replacement should be a notification of complaint in the form of online RMA Form. Only after obtaining the authorization of the consignment, it is possible to send equipment to our company. Equipment must be sent in a complete, a corporate package with the documents: warranty card and proof of purchase or their copies. Proof of purchase is the invoice, print a listing allegro, or any other document clearly and unquestionably proving that the person sending the equipment is its first direct purchaser. The equipment should be sent to complete (along with its original packaging). The equipment should be packed in such a way as to prevent damage during shipment.
The shipment of equipment for our company to implement the complaint takes place at the expense of the customer. In cases where the claim was justified by the application, the equipment after repair or replacement for a proper copy is sent to the customer at the expense of our company. In the event that the notification of claim was not warranted and the equipment is fully operational, the shipment of equipment for the customer is at the expense of the Customer. In this case, the client may be charged the costs of checking goods at the premises of Hyperlink. These costs amount to 3% of the value of the goods but not less than PLN 20 net.

The return of equipment to the vendor under the loan

Our clients an opportunity to rent equipment in our company for the purpose of testing. This service is paid. Its price is at a level equal to 7% of the test equipment.
The loan may be made at a date agreed with the seller, usually equal to 2 - 4 weeks from the date of dispatch of equipment to the customer. Rent is paid by the Customer after the deposit of the full value of borrowed equipment plus the cost of transport and is based on the "loan agreement" and a VAT invoice from the due date of loan term. In the event that after the expiry of the loan equipment is not returned to the Seller, the deposit shall be deducted in full against the purchase price of equipment. The equipment shall then be deemed to be sold and the loan fee (up to 7% of the value) is not collected. The equipment is considered to be sold also in cases where there has been returned in a complete state, is visible traces of use, or mechanical damage, was destroyed by the Customer or has been modified and has not been returned in a complete, undamaged packaging company.
In order to achieve the return on the loan - should be properly completed online RMA form. The transport costs of goods returned to the premises of the company incurred by the client. After obtaining the authorization of the consignment, and submit a complete, undamaged hardware for our company, customer is issued an invoice adjustment to invoice purchases. Once it has been signed and returned to the registered office of our company, customer deposit shall be refunded minus the loan fee (the fee is included in the adjusted invoice purchases.

The return to the vendor to exchange for a different range

In some cases, the buyer agreed to purchase the equipment, where both buyer and seller are not sure if the purchased equipment will be exhibited desirable properties provided by the Customer in terms of service - purchased equipment may be replaced by another type or range.
The exchange can take place at a date agreed with the seller for the purchase of equipment. This term is usually equal to 2 weeks from the date of dispatch of equipment to the customer. The exchange can take place if the purchased equipment is complete, no visible signs of wear or use of mechanical failures, has not been damaged by the customer, was not modified in any way and is returned in a complete, undamaged packaging company. In order to carry out the exchange must be properly completed online RMA form. The transport costs of goods returned to the premises of the company incurred by the client. After obtaining the authorization of the consignment, and submit a complete and undamaged equipment to our business (ie complete, the packaging company with the documents: a copy of warranty card and proof of purchase) customer is issued an invoice adjustment. Once it has been signed and returned to our company and siedziy the difference in the coverage of the agreed purchase price to Customer shall be agreed in advance in the exchange equipment. The difference of purchase price may also be covered as a result of shipment of equipment "for downloading.

The return of goods to the seller "no reason"

In the case of any purchase implemented through the Internet, to consumers (retail customers who are not operators) shall within 10 days statutory right to withdraw from the purchase of goods. This law applies only to consumers (retail customers). The exercise of this right requires (according to Polish law) of our company prior notice in writing, but also allows for more convenient for customers in the form of notice online RMA form, made in a statutory period of 10 days from the time (documented) to obtain the goods.
In appropriate cases, companies can make a good return, but he is always in the form of a "return of equipment to the vendor under the loan" (see above). For companies it is a paid service, requires the prior acceptance of the Seller and the recovery may take place not later than a period of 4 weeks after you send us the goods. The prices of goods on our site often change over time and depend on wachań in the financial markets (wachań exchange rates) for which our company has no control. Odpłatność compensate us foreign exchange risk and the costs incurred in the shipment and checked the goods.
Withdrawal from the purchase of goods is possible if the equipment purchased will be refunded in full and not able to bear the visible signs of use by Customer, or mechanical damage, the customer was not damaged or dirty, the customer was not in any way modified, and is returned undamaged in a complete corporate package together with a set of documents (including the warranty card and a copy of proof of purchase). The ability to withdraw from the transaction does not apply to cases where the goods purchased is marked as defective are sold as used or sold at a reduced price in the sales.
In cases where the statutory period of 10 days has not yet expired, for the implementation of return must be sent to our company to an Internet statement in the form of an RMA form. While the timing expressions of will decide the deadline back a comprehensive form, fill and send the RMA. At the time of RMA form to send to our business - customer is automatically sent a confirmation of acceptance - in the email address you entered on the form. The transport costs of goods returned to the seat of our company bears the Customer. Transport should take place by means of the analogous to the production of goods to the customer (such as unacceptable is the use of the postal item if the goods have been transported to the Customer company courier). After obtaining the authorization of the consignment, and submit a complete and undamaged equipment to our business (ie complete, the packaging company with the documents: warranty card and proof of purchase or their copies), Customer invoice is issued for corrective invoice purchases. Once it has been signed and returned to the registered office of our company, the Customer shall be refunded an amount equal to the full purchase price of goods without transport costs. This amount shall be refunded only in the form of a transfer to a bank account designated by the Customer.
In cases where the purchase took place through a dedicated auction portals (eg Allegro) Our company is the portal to the owners for reimbursement of fees paid for a purchase. In such cases, The auction usually takes the measures provided for in its rules for people withdrawing from the transaction "without reason".